Terms & Conditions

By accessing, browsing, or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions.



All prices are in Australian dollars.


We reserve the right to substitute a product of equivalent value where a listed product is unavailable. When making substitutions we don't call the sender as this could delay the order from being delivered on the requested date.

Seasonal conditions affect the supply of flowers. Specific varieties or colors may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfill your floral arrangement. Choosing the right flowers is a very important and emotional statement, we will pay close attention to design elements such as size, style, colour and balance, and when a substitution is necessary, similarly shaped flowers will be used. If we are out of a particular decorative element such as a vase, basket, or ceramic container, a similar one of equal or greater value will be substituted.


If you choose to cancel your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $10.00 administration charge). We are unable to offer a refund on the day of dispatch as the flowers and gifts will already be on the way. (This applies to all orders, placed via the Web Site)  If your order is a "special order" and we have specifically ordered your product in for you, then no refund will be available.


In the highly unlikely event that your flowers are not received, please contact us as soon as possible so we investigate your order. (Non-delivery queries must be lodged with us within 7 days). If you have given us a wrong address, and we are required to re-route your order, we are more than willing to redeliver your order providing you pay for an additional delivery charge, however we are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order for delivery. Flowers will always be left at the address in the safest place possible.

To avoid delay with your order, if you select the incorrect delivery charge when using our checkout, we reserve the right to charge your account the additional amount without confirmation.

If the recipient is not home, then the gift will be left in what we deem to be a safe place on the premises, and a calling card will be left to advise of the delivery. If no safe place is available for delivery, then further instructions will be requested from the sender, if the sender can't be contacted, the flowers will be returned to Moreton Bay Florist while we try to be contact the sender . A 2nd delivery fee will be payable if flowers have to be re-delivered. Flowers not being able to be left at the premises on the first attempt does not warrant a reason for cancellation of the order.

Valentines Day & Mothers Day Deliveries

Deliveries for our peak trading days will be between 7am and 6pm.  Timed deliveries, such as AM or PM or specific times can not be allocated for these days due to the high volume of orders being delivered. Please ensure the recipient will be available at the allocated address during these hours.  If delivering to a work address, please advise us of the recipients working hours and a backup delivery address in the notes section.


We do not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). We only use such voluntarily submitted information for the purposes for which it was submitted.

When you place an order we will ask you to provide certain information about yourself, such as your name, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard etc. in order to process your order.


We have used tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than our gateway company Payment Express.

Returns Policy

Moreton Bay Florist is committed to providing quality products to our customers. If for any reason you are not completely satisfied with your Moreton Bay Florist gift it may be exchanged for another gift to the same value. Higher value gifts may be substituted with payment of the difference.

Please note - floral gifts are perishable and cannot be exchanged or refunded.

 Alcohol Gifts - where Alcoholic gifts such as wine are purchased with an order, acknowlegement is sought from the purchaser that the person receiving that gift is over 18 years of age.